Extra Life Gaming Lounge takes data protection seriously. We only record your data when we need to, we hold your data for no longer than necessary, and we ensure that your data is held securely.
We only use your data to help us provide and improve our services, and to keep you up to date with what’s happening at Extra Life Gaming Lounge if you ask us to. We will never share your data with third parties who aren’t necessary for providing our services.
We gather personal data in several ways – when you visit our website, when you make a booking, when you make a purchase online, when you become a member. Depending on the situation, we will record different data.
When you visit our website, cookies will automatically record information on your device hardware, software and settings using text files stored on your machine. Cookies are designed to improve your experience with our website, and can supply anonymised data to third party tracking applications – more information on cookies can be found at www.aboutcookies.org
When you make a booking, whether through email, Facebook messenger, over the phone or in person, we will gather the data necessary to record and identify your booking. This can include names, telephone numbers, email addresses and booking comments.
If you become a Extra Life member, we will record your name and discord profile if access to Discord server is wanted.
Any personal data that we gather is held securely in the UK, the EEA or other countries where sufficient levels of data security have been demonstrated.
We will email you as necessary to allow us to provide our services to you – this may include booking and order confirmation emails, post-visit feedback emails and information on updates to our membership scheme. We will not contact you with marketing information,
We will still contact you with emails necessary to provide our services (e.g. booking confirmation emails). We will not pass your details to any third parties for marketing purposes.
We will retain your details for as long as necessary for us to provide our services to you. At any point you can contact us at firstname.lastname@example.org and request a copy of the personal data that we hold about you, or that we delete that data.